Welcome to Tallbrook website privacy notice.
Tallbrook respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Tallbrook collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Tallbrook is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Our full details are:
Full name of legal entity: Tallbrook
Name of data privacy manager: Matthew Lee
Email address: tallbrookvans@yahoo.co.uk
Postal address: 440 Hoylake Road Moreton, Wirral, CH46 6DG
Telephone number: 07724 410869You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
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How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback. -
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer (a) Identity (b) Contact Performance of a contract with you To process and deliver your enquiry, request or order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Manage financial applications (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To make suggestions and recommendations to you about services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our services and grow our business) Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
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Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
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Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
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Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Customer Reviews
Bought a car for my daughter from these guys and I must say the the whole process was a absolute pleasure from beginning to end , they couldn5 do enou... Read More
Phil Clarke
I can honestly say that the service I received from Richard was first class. Everything he promised he would do was done. I am more than happy with th... Read More
Kevin Graham
Spoke to Richard. Lovely man to speak to, understanding, accommodating and very professional. Would highly recommend as feel listened to and respected... Read More
Beverly Hewett
Dealt with Richard he’s a top man! Traveled 3 hours for a car and he didn’t let me down with how it was, a pleasure to deal with... Read More
Jake Winter
Would definitely recommend tallbrook motors to anyone thinking of buying a used car , Richard and matt went above and beyond with me buying my car ! T... Read More
Carole Swanwick
I bought my Fiat 500L in October, from Richard, great service and great little car. Taxed, MOT and 3 month warranty ready to go. It had a few niggles... Read More
Lara Roberts
I bought my Fiat 500L in October, from Richard, great service and great little car. Taxed, MOT and 3 month warranty ready to go. It had a few niggles... Read More
Lara Roberts
We're very grateful to Matt and Richard for their patience and help in choosing our two new cars. Delighted with them both! Thank you for making the p... Read More
Dan & Rachel
Can’t thank Richard enough for helping me find my dream first car! Excellent service and care from the whole team.... Read More
Laura
I travelled up to Tallbrook from Birmingham to view a car I was interested in, wondering if the journey would be worthwhile… It certainly was. Hones... Read More
Mike Lambert
An amazing garage . Richard is so Knowledgeable, kind and helpful. A refreshing change in this world. My new car is going to keep me on the road for m... Read More
Carole Lord
Bought a Toyota Argo from Tallbrook, I can honestly say it was one of the easiest used car purchases i have made. Richard made the process very easy w... Read More
Barry Dickinson
Just bought a Mitubushi ASX from Richard, very pleased with the car, price and the excellent service. We travelled from Pembrokeshire to buy this part... Read More
Allysonburrows@yahoo.co.uk
What a fantastic experience buying a car from Tallbrook has turned out to be. Rich is one of the nicest people I have had the fortune to meet. His rel... Read More
Colin Carpenter
excellent service, all queries dealt with professionally and promptly no hard sell a pleasure to deal with... Read More
Gary Davis
Very professional throughout. Given a very good part exchange on my old car. New car delivered without any problems. I would recommend these guys.... Read More
Neil M
I bought a car one year ago and can only praise Richard and Matt highly for their handling of my purchase: they let me test drive different cars repea... Read More
Katja
Dealing with Matt and Richard has been easy. They have done everything that they said they would, communicate really clearly, come back to you promptl... Read More
Jane, West Wales
My son bought a seat Ibiza in January. The car is great! And the whole process of viewing and buying was painless. All the guys at Tallbrook where ver... Read More
Phil Dawson
The guys at Tallbrook were absolutely great. They treated me with total respect from the moment I went into their car lot. I bought one of the cheapes... Read More
Stephen Taylor
recently purchased a car from richard at tallbrook cars, i am a many times repeat customer , service and attention to detail is second to none, good h... Read More
Peter Fleming
We bought a Kia Picanto VR7 from Tallbrook Small Cars Moreton on 11th May 2022. We have now had nine months of trouble free motoring and couldn’t be... Read More
John + Pauline Jones
We recentley bought a car from Matthew.......brilliant friendly service.....good part exchange price..... car delivered by Chris......less than a week... Read More
Stephen Walker
Excellent service , on meeting Rich felt really looked after ,brilliant little car, MOT, serviced and little extras makes all the difference. Defiante... Read More
Chris Parker
Everything went really easy with my perchase, richard was a real gent many thanks... Read More
Claire Price
Matt and Richard were very helpful, no pressure to buy and couldn’t have been more honest and helpful. Bought a great car, as described. No pressure... Read More
Andy & Eleanor
I would like to thank Richard and his amazing staff for their seam free purchase of my new car. Richard even threw in 4 new tyres and an extended warr... Read More
Ros Harrison
Just a quick note to thank the sales team for their kind attention, a nd for the lovely car... Read More
Sandra & Peter
I bought my car a few months ago, after many years of being without a car. I found Matthew friendly and informative, at put me at ease whilst test dri... Read More
Fiona
Fantastic service, really friendly and helpful. Nothing too much trouble for them. Made the experience of buying a car very smooth... Read More
Helen B
I bought my first car from here last week, the guys were super helpful and friendly. There was no pressure or hard sell, and I couldn't have been happ... Read More
Michaela Wellman
A couple of months ago we found a little Suzuki Splash on the website , which we thought would be suitable for my elderly mum, so we took her to Tallb... Read More
Tim
Car absolutely excellent - really well prepped and great communication over delivery arrangements. Delivered early - and nice to meet you Matt.... Read More
Richard Want
Bought our sons first car from Richard. Was travelling down from Scotland so wanted to make sure everything was squared away before we travelled down.... Read More
Mr Roy Brannen
We talked to Richard prior to visiting as we were travelling from Hull ( 150 miles away ) Richard installed us with nothing but confidence so we decid... Read More
Ray, Sally @ Shining Stars Hull
Bought a car 3 months ago. No problems with the vehicle. Sales and after-sales service was brilliant throughout the process. Buy with confidence from... Read More
Conal Scholes
Got my first little car from here, super friendly and helpful! Best experience I’ve had with showrooms, highly recommend!!... Read More
Caitlin Lewin
Bought a car today very highly recommend them been to a few car showrooms they are the best without a doubt gonna buy my daughters car from there aswe... Read More
Sandra Williams
Very pleased with the service i received from Tallbrook would recommend and use again.... Read More
Kevin Acton
Bought a Suzuki Celerio very good service nothing was to much trouble car presented very nice on day of collection highly recommend... Read More
Kevin Acton
We visited tallbrook Ltd over Christmas with our daughter to look at a Ford Fiesta. This would be her first car!. We had no heavy sell and only had he... Read More
Sue-Gary Zaccarini
that Laguna you sold me is running like a dream and easily ran down to London for family visits. cheers for great service and value. Jon... Read More
Jonathan Casey
we bought a small car from here just before Christmas. the guys here where brilliant, never pressured us and we felt at ease and relaxed to buy a car,... Read More
Michael New
They were so helpful and genuine and gave me a really great deal, unfortunately I wasn't able to go through with the sale due to personal reasons. But... Read More
Aiysha Nugent-Robinson
I bought a used car from Tallbrook 6 months ago and cannot fault the service of Matt and Richard. Second-to-none service with a smile which goes above... Read More
Rox ibillion
I bought a car last week off Richard, what a nice genuin gentleman. Matt delivered my car on Monday and he was fantastic, he took my old car away for... Read More
Elaine Wright
Recently purchased a great little Aygo ,low mileage , absolutely over the moon with the car , Richard and Matt are the nicest guys , nothing was too m... Read More
christine scott
Bought a c1.from this dealer. Very good service friendly helpful staff. Would recommend highly... Read More
Ann Roberts
Great service and really nice staff. Bloke who runs the place couldn't of been more helpful. No hard sell and genuine. Good selection of cars and six... Read More
Derek Edwards
I had top service at this garage, bought a van for my buisness Richard knows how to look after you, will be buying future vans and passing his name on... Read More
John Wright
Richard and Matt are both very friendly and very knowledgeable people, Nothing is too much for them there is no hard sale if you want space they will... Read More
christopher dolphin
Great car dealer in Wirral "Tallbrook LTD" . Really nice customer service especially by "Richard", who will never disappoint you.I Went there for the... Read More
Shaki Afridi
I found the guys at Tallbrook to be very kind, not pushy and very willing to help. The cars are in very good condition and their after sales is top no... Read More
Cam L
Hi I bought a car in feb from these guys and have to say they were true to there word my partner and son had a long way to travel to pick it up but wa... Read More